Privacy Policy

Satoguni Swadeshi Utpaad Private Limited, a company incorporated under the Companies Act, 2013, having its registered office at D-56, GF-1, KAUSHAMBI, NEAR KAUSHAMBI CENTRAL PARK, Ghaziabad, Uttar Pradesh, India, 201010. “Satoguni Swadeshi Utpaad Private Limited”  is the owner of the Brand “Farmers Family” and the website and the mobile app (coming soon). Set out hereinafter is the policy of Company regarding collection, uses, processing, disclosure and control of personal information of its users, which is made available to the Company on account of your access and use of its website and the mobile application’ (together the “Platform”) and by way of e-mail, text and other communications between you and the Company. This Privacy Policy forms an integral part of the [Terms of Use], which are deemed to be incorporated herein.


The Platform serves as a medium of communication between the Company and people who wish to avail the services offered by the Company. The Platform accordingly, facilitates access to information regarding the products offered by the Company and allows its users to browse and purchaser the products online.

By accessing and using the Platform and/ or by providing your information to us, you accept to collection and use of the information and documents disclosed or shared by you with the Company in accordance with the Privacy Policy read with the Terms of Use, as may be modified, varied or amended from time to time.

Collection of Information

No prior registration is mandatory for accessing or browsing the website. However, you would be required to register yourself with the Company by creating an online password protected account and submit the requested information, prior to being considered eligible for entering into a contract with the Company for availing it services. The Company typically, requires its users to submit information such as their name, age, sex, mobile number, email, address at the time of opening of their registration for opening of online bank account. Further, for verification and ease of transacting, the Company may also request KYC documents and sensitive personal information (for example, password of your online account created on the platform, personal identification details, including biometric information, financial data etc.), which would be solely utilised in furtherance of the services rendered by the Company. The Company may also provide you the option to open the online account using your existing social network account for example, Gmail, LinkedIn or Facebook etc. Creating or accessing your online account through your social network account grants us the unrestricted permission to access, collect, store and use your personal information given in your social network account, even if you choose not to make your information public.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: After approval of your comment, your profile picture is visible to the public in the context of your comment.

The information disclosed by you shall be accurate, true and correct; and information and documents shared by you are lawful and do not violate or infringe any laws. In case of any unauthorised use, violations or infringement, the Company shall not be liable for any losses, whether direct or consequential caused to you or to any third party. However, you agreed to indemnify the Company for any loss of damages incurred by the Company on account of your sharing any unauthorised information with the Company or any third party using the Platform.

If deemed necessary, the Company in its sole and absolute discretion may also ask for and collect supplemental information from third parties, such as information about your credit from a credit bureau (to the extent permitted by law), or information to verify any identification details you provide during registration. The Company, further, reserves the right to request the social network account to share information, which may not be in possession of the Company for the purposes of verification of information and for meeting its legal obligations under applicable law.

Collection of Information using Automated Processes

The Company use cookies and similar tracking technologies to track the activity on our service and we hold certain information, which automatically record information created by your use of the services, including your device details, time zone, user location etc. Cookies are sent to your browser from a website and stored on your device. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.

The Company may also collect, use and share your data to produce and share aggregated insights that do not identify you. Aggregated data may be derived from your personal data but is not considered personal data as this data does not directly or indirectly reveal your identity.


The information and documents shared by you is utilised by the Company to enable you to access and use the Platform and communicate with the Company; to enable you to create an online account and avail the services rendered by the Company, inter alia to process billing, which may entail sharing your personal information with third party payment gateways and with government or regulatory agencies; to improve our services and offerings based on you feedback; to provide you personalised experience; to operate, protect, improve, and optimize the Platform and experience, such as by performing analytics and conducting research; provide customer service, send you service or support messages, updates, security alerts, and account notifications; to resolve disputes that may arise between the Company and you.

Sharing of Information

The information collected by the Company may be shared with persons affiliated to the Company or other third-party service providers for the purposes specified in this Privacy Policy read with the Terms of Use. The information shared by the Company with affiliated persons or other third-party service providers shall be in accordance with applicable law. The Company may also enter into contractual obligations with the recipient of the information to keep the information strictly confidential and utilise the information only for the permitted purposes.

Without prejudice to the above, the Company may share your information with any other third party and for purposes other than specified above, if required to be disclosed under an order issued by a court of competent jurisdiction or by a governmental authority or under any applicable law or defend the rights or property of the Company.

The information shared with the Company may get transferred to another entity by virtue of contractual obligation or on account of operation of law in the form of restructuring.


The information shared by you may be shared with on the database of the Company or platform offered by third parties, including cloud-based platform. The Company shall endeavour to keep the information confidential and protect the information from any potential data breach inter alia by use of technology and strict enforcement of contractual obligations relating to data protection and confidential information. However, you acknowledge that technologies are is susceptible to breach and absolute protection cannot be assured. Therefore, you agree to take reasonable steps to protect your online account, keep your password confidential and forthwith notify the Company in case of any suspicious activity observed in respect of your online account. In the event of any data breach of your information, you agreed to not hold us responsible for such breach or seek damages or compensation for any actual or consequential losses. The Company also disclaims its liability in respect of any breach of your information due to breach of technology on a third party site or link, which you have access to, even if such third party link was hosted on our Platform.


The Company may change or discontinue the Platform at any time without prior notice. The Company reserves the right to, suspend, downgrade or terminate your online account for any reason, without notice. Upon suspension or termination of your online account, including in case you chose to terminate or delete your online account, you shall immediately stop using the Platform. Upon termination of your relationship with the Company, the Company shall terminate your access to your online account, however, the information already shared with us shall remain with us and may be utilised for the purpose specified herein or for defending the rights or property of the Company, even after termination of your relationship with the Company.


Orders once placed can’t be altered or cancelled. For any queries, you can write to our customer support team on     

Exchange Policy

We strictly follow NO QUESTIONS ASKED return / replacement policy in case items received by you are leaked, broken, damaged or expired within 3 hours of delivery. In that case, we shall be happy to replace the product at no extra cost or refunds can be provided if you don’t want the product to be replaced. You have to contact our customer support team on +91 9311670666 (9 AM till 8 PM, 7 days a week) or send mail on

Return & Refund Policy

At Farmers Family, we have a very strict quality control on products and make sure they are of superior quality, properly checked, hygienically washed and packed before it reaches you. Still, in exceptional circumstances, if you are not satisfied with the quality of delivery, you can refuse to accept products at time of delivery or call us back within 3 hours of delivery for replacement.  We wouldbe grateful to issue a full refund based on the conditions listed below:

Full Refunds Possible only if you received a defective item and do not want replacement OR the ordered item(s) is past its expiry date.

Please note: Mode of refund may vary depending on circumstances.Refund for your prepaid or online payments shall be sent back to your credit/debit card/netbanking as per your mode of payment in 8-10 working days time. If you want refund back to your “Family wallet” it will be done in 24-48 hours.

How to Request A Refund

To request a refund, simply email us your order details, including the reason why you’re requesting a refund. We take customer feedback very seriously and use it to constantly improve our quality of service. If you have any queries, contact us on or call us on +91-9311670666 (9 AM till 8 PM, 7 days a week)

Grievance Officer

Mr Prakash Pant, Grievance Officer, the Company has been designated as the grievance redressal officer for the purposes of Information Technology Act, 2000 and can be reached at noida@farmersfamily.inin respect of your complaints, grievances or suggestions relating to Privacy Policy.