What is Farmers Family and What products you sell ?
We are a market place to provide fresh & healthy vegetables, fruits, grocery, flowers, and Uttarakhand based specialty products to your doorsteps. You can buy our products on website and from physical e-carts which comes to your locality
Which all cities or locations served by you?
At the moment we are serving Noida & Greater Noida West (selected sectors), Indirapuram, Vasundhara, Kaushambi (Ghaziabad) and Mayur Vihar Phase 1, 3, Vasundhara Enclave (East Delhi). You can find all area’s served by us under “Delivery Area” on the website.
Do you also have offline stores?
No, We don’t have any offline brick and mortar stores except our moving e-Carts.
What is e-Cart Shopping ?
Our E-cart will come to your society or areas as per pre-fixed timing. You will able to buy our products from our e-Cart directly through our salesman. There is no need to pre-order in that case. If product you want to buy is not available on e-Cart, you can place a order on pre-payment with our salesman and order will be delivered to you on next available delivery slot. There is no difference in Prices for our products on website or e-Cart.
Do you have any provision for bulk buying as a corporate / institution or business house?
Yes, we do accept bulk orders and offer special prices for corporates, business houses, schools, hotels, restaurants etc. Please feel free to call our customer services +91 9311670666 (9 AM till 8 PM, 7 days a week) or send mail on email@example.com
What is minimum order? And are there any additional taxes or charges on published prices?
Minimum order is INR 199 per order. There will be no additional taxes on published prices except delivery charges in some cases.
How can I be sure of the quality of ordered Vegetables & Fruits?
We have a very strict quality control on vegetables & fruits and make sure they are of superior quality, properly checked, hygienically washed and packed before it reaches you. You can refuse to accept or call us back within 3 hours of delivery for replacement, in case you are not happy and satisfied with our products.
Can I change or cancel my order?
Yes, you can change or cancel your order before checkout but once you paid for your order, its not possible to cancel the order.
What if I receive my items broken, leaked or expired? Is it possible to Return ?
We strictly follow NO QUESTIONS ASKED return / replacement policy in case items received by you are leaked, broken, damaged or expired within 3 hours of delivery. In that case, we shall be happy to replace the product at no extra cost or refunds can be provided if you don’t want the product again. You have to contact our customer support team on +91 9311670666 (9 AM till 8 PM, 7 days a week) or send mail on firstname.lastname@example.org
What all are available mode of payments for my order ?
You can pay online by credit card, debit card, net banking, UPI, PayTM and PayU money. We don’t offer COD (Cash on delivery) as of now due to chances of Covid19 infections.
Is it safe to use my credit or debit card online on Farmers Family?
Yes, your card payment transactions on our website are completed via secured payment gateways. We do not store your card details at any given time.
What is “Family Wallet” ?
“Family wallet” is your prepaid deposit amount placed as credit which you can use to buy products online. We encourage you to buy our family package which adds total value to your deposited amount by 20-25%. For detailed plan visit link.
How will I get refunds for unused deposit or in case of product return?
Refund for your prepaid or online payments shall be sent back to your credit/debit card/netbanking as per your mode of payment in 8-10 days time. If you want refund back to your “Family wallet” it will be done in 24-48 hours.
How do I get the delivery of my orders ?
We have a dedicated team of personals to deliver your orders as per the time slots selected by you from the prescribed slots. We have same day delivery as per following prescribed slots.
- Orders from 05.00 PM – 10.59 AM (Delivery time between 11 AM – 2 PM)
- Orders from 11.00 AM – 01.59 PM (Delivery time between 2 – 5 PM)
- Orders from 02.00 PM – 04.59 PM (Delivery time between 5 – 8 PM)
Do you inform us for any delay in delivery ?
Yes our customer service team will inform you by sms or call in case delivery is affected due to unprecedented situations.
Do we have to pay delivery charges ?
Delivery is FREE for our Family+ Members and 499 for normal members. If order amount is less than Rs.499 as the case may be, you have to pay nominal delivery charges of INR 39 per order.
How can I register as “Family member”?
You can find a “register” button on top right hand side of our website to enroll or on your first order, you will be enrolled automatically as “Family member”. You have an option to upgrade your membership for “Family+” membership by paying INR 999 (you can use this total value for purchasing products). Please find full term & conditions for our priority program on a link.
What are the benefits of “Family+ membership” ?
Family+ member will get following benefits
- # 2 Years Family+ membership
- # User gets instant credit of 999 Value points (VP) in his account which can be redeemed from next orders*
- # Priority slots for Delivery
- # 2% Value points on every order (no maximum limit) (1 VP = 1 Rs.)
- # No Expirty date of 999 Value points
- # Priority Invitation for Distribution center / Farm visits
- # Free Delivery
*Max. redemption per order is Rs.99
*Min. order value for redemption is Rs.199
*1 VP = 1 Rs.
*2% VP only on products without any other discounts offers
To Purchase Family+ Membership Click Here
How do I get benefit of customer Referral Scheme ?
You will see a customer referral link at your Dashboard under MY ACCOUNTS after you login to FF portal.
You have to copy and send this link to your referrals who would benefit from our healthy products. As a reward you will receive a shopping coupon worth Rs.250 per referral. Your coupon will be automatically reflected on your Dashboard once transaction is over.
Your friend/family has to register using your referral link and do a minimum shopping of Rs.399 on our portal.
For more informations, you call our customer care executive on 9311670666